We collect information you provide when you create an account, place an order, open a ticket, or contact us (e.g., name, email, phone/WhatsApp number, order references).

We may also collect technical data such as IP address, browser/device details, and basic usage logs for security and troubleshooting.

We use data to provide services, process orders, verify payments, respond to support requests, prevent abuse/fraud, and improve service reliability.

• Account creation and order management
• Support and communications (email/WhatsApp)
• Security monitoring and incident handling
• Billing verification and invoicing references

We may share limited information with trusted processors required to deliver the service (payment processors, email delivery, analytics/security tooling). We do not sell customer data.

Where possible, we minimize shared data and share only what is necessary for the specific function.

Cookies help the website function (sessions, login state) and improve user experience. You can control cookies via browser settings.

Some features may not work correctly if cookies are disabled.

You can request access, correction, or deletion of your personal data (subject to legal/contract requirements). Contact us to make a request.

We retain data as needed for service delivery, security, dispute resolution, and compliance. Retention periods vary by category (billing vs. support vs. logs).