Refund Policy

7-day eligibility

First-time Web Hosting and Cloud VPS purchases are eligible to request a refund within 7 days of the initial purchase. The seven-day period begins from the initial purchase of the eligible service.

• First-time Web Hosting purchase
• First-time Cloud VPS purchase
• Request submitted within 7 days of initial purchase

Non-refundable services

The following purchases are non-refundable under this policy.

• Domain registrations and domain-related charges
• Dedicated servers
• Renewals
• Addons
• Licenses
• Custom work

First-time purchases

The 7-day eligibility applies to the first purchase of an eligible Web Hosting or VPS service. Reorders, renewals or subsequent purchases do not create a new 7-day refund period.

How to request a refund

Contact Pixel Rack Host through the Contact page and provide the account email, relevant order or service reference and your refund request. Do not send passwords, private keys, API tokens or payment credentials.

Review & processing

Refund requests are reviewed against this policy and the relevant order record. Where a refund is approved, processing and the time for funds to appear can depend on the original payment method or payment provider.

Abuse & misuse

Refund eligibility does not permit abuse of services or repeated purchasing for temporary use. Activity that violates our Terms or Acceptable Use Policy may be considered when reviewing a request, subject to applicable requirements.

Cancellation is not a refund

Cancelling a service or allowing it to expire does not automatically issue a refund. A refund request must separately meet this policy's eligibility requirements.

Questions

If you are unsure whether a purchase is refundable, contact us before ordering or before submitting a refund request.