Knowledge Base
Contact support and get answers faster.
Technical support is available 24/7. A clear request with the right details usually gets solved faster, so this guide explains how to write one.
Ways to reach us
The contact form sends your message to the team that handles that subject, so pick the closest one.
- Support ticket from your client account
- Email: support@pixelrackhost.com
- WhatsApp: +92 332 656 8999
- The contact form, where you choose a subject: sales, migration, custom quote, technical support or billing
What to include
- Your order reference or the domain the problem is about
- What you expected and what happened instead
- The exact error message, copied or in a screenshot
- When it started, and anything you changed just before
- What you already tried
What never to send
Never send account passwords, card details or private keys by email, chat or ticket. Our team does not need them to help you.
Other kinds of reports
To report spam, phishing or other abuse from a PixelRackHost service, use the abuse page. The status page explains how to report a problem with a service, and this site does not publish live uptime figures.