Information we collect
We may collect information you provide when creating an account, placing an order, contacting us or requesting support. This may include your name, email address, phone or WhatsApp number, billing and order references, and information you include in communications.
- Account and contact information
- Order and billing references
- Support and sales communications
- Technical information associated with service use
Technical & usage information
For security, operation and troubleshooting, systems may process technical information such as IP addresses, browser or device information, timestamps and service or security logs.
How we use information
We use information where reasonably necessary to operate PixelRackHost and deliver requested services.
- Provide and manage services
- Process and verify orders and payments
- Respond to support and sales requests
- Maintain security and investigate abuse or fraud
- Operate and improve our website and service experience
Service providers
We may share information with service providers where necessary to operate our services, such as payment, infrastructure, communications, analytics or security providers. We do not sell customer personal information.
Cookies & website technology
Our website may use cookies or similar technology for essential functionality, sessions, preferences, security and analytics. Browser settings can be used to manage cookies, although disabling essential cookies may affect functionality.
Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to this website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to users based on their visit to this site and/or other sites on the Internet.
Users may opt out of personalized advertising by visiting Google Ads Settings (google.com/settings/ads). Users can also opt out of some third-party vendors' use of cookies for personalized advertising by visiting aboutads.info.
Data retention & security
We retain information for as long as reasonably needed for service delivery, account administration, security, disputes, record keeping and applicable obligations. Retention periods can vary depending on the type of information. We use reasonable technical and operational safeguards, but no online system can be guaranteed completely secure.
Your requests
You may contact us to request access to, correction of, or deletion of personal information where applicable. Some records may need to be retained for legitimate operational, security, billing, dispute or legal reasons.
Contact
Privacy questions can be sent through our Contact page or to support@pixelrackhost.com.
Questions about this policy?
Contact PixelRackHost and include the relevant account or order reference where appropriate. Never send account passwords or private keys.