Service Level Agreement
Service operation and commitments.
This page summarises how service operation is handled under our Terms of Service. No uptime percentage is promised unless it is stated in writing.
Service operation
We work to provide reliable services, but internet and infrastructure services can experience maintenance, failures or events outside our reasonable control. Unless a specific written service commitment states otherwise, uninterrupted availability is not guaranteed.
Written commitments
A specific service commitment applies only if it is stated in writing for your product or agreed with our team. If you need one for your workload, ask before you order.
Orders, billing and renewals
Prices, billing cycles and applicable charges are presented through the ordering system. Renewal-dependent services may require payment by their due date to continue without interruption.
Refunds
Refund eligibility is governed by our Refund Policy. Domains, dedicated servers, renewals, addons, licenses and custom work are non-refundable under the current policy.
If something is wrong
Open a ticket or message us and include the service and the time the problem started.