Knowledge Base
Short guides for common tasks.
Practical answers about ordering, domains, the PRH Panel and contacting our team.
In-depth guides
Longer guides on plans, ordering, domains, DNS, refunds, migration and support.
How to order hosting or a cloud VPS
- Open the Web Hosting or Cloud VPS page and compare the plans.
- Press Order now on the plan you want and review the order.
- Pay at checkout. Available payment methods are shown there.
- Web hosting and cloud VPS orders are processed after payment is confirmed.
How dedicated servers are ordered
Dedicated servers and custom builds are confirmed by our team, so timing depends on stock and the build. For something custom, send us your requirements.
How to search for a domain
Type the name on the Domains page to check it across extensions. A search result does not by itself guarantee registration, because registration relies on third-party providers.
Managing a domain in the PRH Panel
Sign in with your PixelRackHost client account and you are taken into the panel.
- Nameservers and DNS records
- Registrar lock
- WHOIS privacy
- Renewals and auto-renew
- Forwarding and parking
- Domain transfer
How to contact the team
Pick a subject in the contact form: sales, migration, custom quote, technical support or billing. Our team replies by email.
Refunds and policies
First-time web hosting and cloud VPS orders have a 7-day refund window. Domains, dedicated servers, renewals, addons, licenses and custom work are non-refundable.