Knowledge Base
Refund policy in plain words.
This is a short summary to help you decide before ordering. The full Refund Policy page is the document that applies.
What can be refunded
First-time web hosting and cloud VPS orders have a 7-day refund window, counted from the initial purchase.
What cannot be refunded
- Domains
- Dedicated servers
- Renewals
- Addons
- Licenses
- Custom work
Reorders and renewals
The 7-day window applies to the first purchase of an eligible web hosting or VPS service. Reorders, renewals and later purchases do not start a new refund period.
How to ask
Send your request within the 7 days using the contact form with the Billing subject, or open a ticket. Include your order reference and the email address used for the order. Read the full Refund Policy for the complete conditions.