News
A 7-day refund window on first orders.
First-time web hosting and cloud VPS purchases are eligible to request a refund within 7 days of the initial purchase. This post summarises the published refund policy in one place.
Who can ask
The refund window covers the first purchase of a web hosting service or a cloud VPS service. The seven-day period starts from the initial purchase of the eligible service.
Renewals and later purchases do not start a new refund period.
What is not refundable
Cancelling a service, or letting it expire, does not issue a refund by itself. A refund request has to meet the policy separately.
- Domain registrations and domain-related charges
- Dedicated servers
- Renewals
- Addons
- Licenses
- Custom work
How to request a refund
Use the Contact page and include your account email, the order or service reference and your refund request.
Do not send passwords, private keys, API tokens or payment credentials.
What happens next
Requests are reviewed against the policy and the order record. If a refund is approved, the time it takes to appear can depend on the original payment method or payment provider.
If you are not sure whether a purchase is covered, ask before you order.